Frequently Asked Questions

Everything you need to know about shopping with Collector Store.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that limited-edition 'Collector Series' items must be in their original sealed packaging.

How do I know I am getting an authentic product?

Authenticity is our priority. Every item sourced by Collector Store undergoes a multi-point inspection and comes with a digital certificate of authenticity.

Can I exchange an item for a different size?

Yes, exchanges are free of charge as long as the requested size is in stock. If the item is sold out, we will issue a full refund or store credit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Collector Store garments?

To preserve the quality of our premium fabrics, we recommend cold machine washing inside out and air drying. Specific care instructions are located on the inner seam label of each garment.